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How to buy a ticket
Tiknet is visible in the front page of Renfe's site. Through different panels
the client fills up simple formularies with all the data related to the route
or the way of ticket payment. To be able to buy these tickets on Internet it
is necessary to become a member of the Renfe database. To achieve this ounce
all the information of the trip is selected, the system demands the code of
the client, necessary to carry out the transaction. If the internaut is not
in the Renfe database, he has the possibility to fill up the corresponding formulary
where information about particulars and about credit cards is demanded. Ounce
somebody has joined the system provides a a code to the client that will be
demanded each time he wants to but a ticket. Nevertheless the sale will not
be completed till the client specifies in which class he wants to travel in,
the number of tickets (up to 8 in one petition and 16 return) and the tariff.
Ounce the sale is reached the system facilitates the final price in pesetas
as well as in euros and, as well as all the information about the ticket a pager.
This pager with a alpha numeric device is the receipt of the the buy.
One hour before
With this receipt, the physical tickets could be picked up at any electronic
selling point up to one hour before train departure from the station of origin.
Likewise the client will be able to pick it up at the checking points, in the
case of the AVE, Shuttle and Talgos-200, or directly on board, with the conductor
service, in the case of Regional and Great Lines trains. The system also allows
consultation on the buys acquired on-line. Just inserting the code of the client
and the keyword and all the pagers will appear. In the same way, one always
has the opportunity to cancel the buys. If the cancelling is carried out 2 hours
after the buy, no additional prices will be charged. Ounce this period is over,
and up to one hour and a half before departure, the cancelling is penalised
with 15% of retention on the total price of the buy. In any case, a specific
centre to attend the consultations on the sale service has been created. The
telephone of this centre 902 15 75 07, and its e-mail address is venta-internet@renfe.es
A site that is ever more visited
The Renfe site is one of the most visited sites by Spanish internauts. In only
12 months the number of visiters has been doubled, passing from 5.200 users
per working day in the month of March last year to 10.900 in March 2000. Likewise,
the Virtual Client Office has shown to be an efficient communication system
between internauts and Renfe. Since last October, when the design of the of
the web was incorporated to this system, an average of 1200 consultations have
been attended. Other novelties of this web are a practical personal agenda with
cultural and tourism information, novelties on Renfe and a strctly personal
agenda.
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